Refund & Cancellation Policy

2. Booking and payment

An enquiry or draft itinerary does not by itself confirm a reservation. We confirm the services, travel dates, agreed price, inclusions and any payment schedule in writing.

Transport-only bookings may be offered without an advance payment where explicitly confirmed by our team. Hotel-inclusive tours, train tickets, entrance tickets, guides and other third-party services may require a deposit or advance payment, depending on the quotation.

3. Customer cancellations

To request cancellation, email us with your booking reference or the name, travel dates and contact details used for the booking. We will acknowledge your request and explain the refund calculation.

Any cancellation fees or non-refundable amounts depend on the specific booking terms disclosed before payment and on costs already committed to external suppliers such as hotels, transport providers, ticketing agents or specialist guides. Where applicable, we will identify those charges and the remaining refundable amount.

If you have not yet paid any amount to Dream Ceylon Journeys, there is no payment for us to refund. Please contact us before paying if any cancellation deadline or charge is unclear.

4. Changes to a confirmed booking

Please contact us as early as possible if you need to change dates, passenger numbers, accommodation, routes or activities. We will advise what is available and disclose any additional cost, price difference or supplier cancellation charge before proceeding.

Requested changes are not guaranteed and become effective only when confirmed in writing.

5. If we cancel or cannot provide a service

If Dream Ceylon Journeys cancels a paid service that we cannot provide, we will offer a suitable alternative for your agreement or refund the amount paid for the cancelled service, subject to your applicable legal rights.

Weather, road conditions, national-park closures, train changes and other events outside our control may require itinerary adjustments. We will discuss reasonable alternatives and any recoverable refunds for unprovided services with you.

6. How approved refunds are paid

Approved refunds will be issued to the same payment method or payment-initiated medium originally used for the transaction. For example, a payment made by card through an online payment gateway will be refunded back through the original payment channel, not as cash or to an unrelated account.

After reviewing a request, we will explain the approved refund amount and arrange processing without unreasonable delay. The time taken for the funds to appear depends on the original payment method, issuing bank and payment provider. Any non-refundable third-party charges will be explained in accordance with the terms disclosed for your booking and applicable law.

7. Contact for cancellation and refund requests

Send your request to info@dreamceylonjourneys.com, including your full name, booking dates, service booked, proof of payment if available, and the reason for the request. Do not send full card numbers, CVV codes or passwords.

This policy does not limit any rights you may have under applicable consumer protection laws.